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Emotional Intelligence


Emotional Intelligence (EI) is the ability to recognize and understand our own emotions and those of others, and to use this understanding to guide our thoughts and actions. This course will introduce participants to the basic principles of EI and help them develop the skills to effectively manage their emotions and build positive relationships with others.


By the end of the training course, participants will be able to:

  • Define EI and explain its importance in personal and professional settings.

  • Identify and manage one's own emotions effectively.

  • Develop the ability to recognize and understand the emotions of others.

  • Build positive relationships with others based on empathy and effective communication.

  • Use EI to improve decision-making and problem-solving skills.


Introduction to Emotional Intelligence

  • Definition of EI

  • History and evolution of the concept

  • Importance of EI in personal and professional settings

The Five Components of EI (Daniel Goleman)

  • Self-Awareness

  • Self-Regulation

  • Motivation

  • Empathy

  • Social Skills

Developing EI Skills

  • Identifying personal strengths and weaknesses

  • Building self-awareness through mindfulness and reflection

  • Developing effective self-management strategies

  • Building empathy and effective communication skills

  • Using EI to improve decision-making and problem-solving skills

Applying EI in Personal and Professional Settings

  • Using emotional intelligence to build positive relationships with colleagues, friends, and family members

  • Applying emotional intelligence to conflict resolution and negotiation

  • Using emotional intelligence in leadership and management roles

  • Using emotional intelligence to improve overall well-being and life satisfaction

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