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Effective Communication Skills


Communication is important both in your personal and professional life. Miscommunication can not only cause frustration but cost in productivity. It is a two-way process, and this training focuses on strengthening how to convey, receive and respond to a message. This includes the choice of the channel you are going to use to communicate your message.  Identifying and resolving communication barriers can not only impact on the workplace environment, but productivity.


Participants are provided with strategies and tools to improve their communication skills. These strategies include choosing channels, audience recognition, empathy, active listening, and environmental issues. 


This workshop is an activity based to provide the maximum amount of time for participants to use these strategies and to gain confidence with the tools.


By the end of the training course, participants will be able to:

  • Defining and understanding communication and its importance

  • Identifying and addressing barriers to effective communication

  • Defining and addressing emerging communication issues at workplace

  • Understanding emotional intelligence in communication

  • Improving the overall communication ability through persuasive presentation, active listening technique and effective receiving and conveying feedback

  • Defining different tools / strategies supporting effective workplace communication


Module 1: Introduction to Communication

  • What is Communication?

  • Purposes of Communication

  • Communication Flow in an organization

  • Communication Processes

  • Communication Channels in an organization 

  • Why does Communication Fail?

  • Barriers to Communication

Module 2: Emotional Intelligence (EI) in Communication

  • Understanding 5 Elements of EI

  • Important of High EI in communication

  • Tips to Manage Your Anger and Fear

  • Tips to Develop Your Empathy 

  • Tips Not to Take Things Personally

Module 3: Communication Strategies to Help You Achieve Your Goals

  • Build Trust and Credibility

  • Non-Verbal Communication

  • Active Listening Techniques

  • Right Tone of Voice

  • Choice of Words

  • Questioning and Types of Questions

  • Assertiveness Techniques

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