top of page

Coaching and Mentoring Skills


One of the key qualities of highly successful leaders is the ability to mentor and coach effectively. In this training, leaders learn how to coach and mentor using various tools and techniques. They learn the GROW Model, which assures that any coaching or mentoring session is effective and productive. 


This training is designed to be highly interactive with a mix of theory and practical sessions (group problem-solving/planning, experiential practice with role-playing of varying difficulty scenarios, interactive discussions & application exercises). Participants will emerge from the workshop having the knowledge and skills to become much more effective coaches and mentors. Also, they will know how to use the tools and techniques to drive staff motivators, ownership, productivity and effectiveness in their workplaces.  


Scenarios of varying complexity will be used to enable the participants to apply their messaging skills in situations that have contrasting dynamics. They will learn how their communication strengths in one situation can become a heavy obstacle in another, and how to therefore put their “best foot forward’ as consistently credible and motivating senior management mentors – regardless of the coachee /mentee’s personality type and frame of reference.  


By the end of the training course, participants will be able to:  

  • Understand the principles of coaching and mentoring. 

  • Identify the competencies a manager must develop to be an effective coach, and an inspiring mentor - and when to use each intervention. 

  • Use the GROW model with a high-comfort level and efficacy in both coaching and mentoring contexts. 

  • Develop and practice their skills in a supportive environment and receive feedback and skill-coaching on their performance. 

  • Use their new knowledge and skills in the workplace and have a clear plan of action to implement. 


Module 1: Introduction to Coaching and Mentoring  

  • What is Coaching?  

  • What is Mentoring?   

  • Why we need Coaching?  

  • Why we need Mentoring?  

  • The differences of Coaching and Mentoring  

  • Qualities of a good Coach and Mentor  


Module 2: Mentoring  

  • Mentoring Process  

  • Mentoring Techniques   


Module 3: Using the GROW Model for Collaborative Coaching  

  • Understanding the GROW Model  

  • Examine the spectrum of GROW questions 


Module 4: Effective Listening and Questioning   

  • Role of Listening in Effective Communication  

  • Active Listening Techniques  

  • Type of Questions 

  • Questioning Techniques 


Module 5: Build Trust in Coaching Relationships 

  • Understanding importance of building trust  

  • Building trust and intimacy Techniques  


Group Practices Mentoring and Coaching 

bottom of page