Senior Quality Executive

Job Summary

This role is to manage, ensuring Quality Assurance & product compliance across all the BU category in Cambodia and Laos.

Implement UL Quality strategy, governance and goals through MSO specific projects and targets.
Lead in Quality management for resolution of Quality issues within warehousing, transportation, re-packers, consumers and customers
Implements and verifies UL Quality Management System in warehousing, transportation, re-packers and customers.
Provides interface with carelines for customer and consumer feedback data
Manage and feedback consumer complaints and incidents in markets, WH, logistics and re/co-packers, including damage products.
Plan, execute, and oversee market visit and performance for product safety & quality
Communicates all local regulatory requirements and changes and ensures compliance at manufacturing sites
Prepare and sign off Intercompany Quality agreements (ICQA) for cross border inter- Unilever FG sourcing (IMPORTS)/Support Quality check loading of export.
Support & Verifies Quality compliance at third party re-packers, promotion packers, assemblers, warehouse and transportation providers can meet UL Quality standards by conducting technical capability assessments, intensive care and non-conformance monitoring (including end-to-end traceability, compliance with GMPs, testing & release)
Verify damage return/claim from customers
Product checking & verification in warehouse and market
Support for Quality in Cambodia & Laos
End to end quality process control from receiving to end consumer

Able to work independently and flexible for business travel.
Excellent analytical, problem-solving, and decision-making skills
Ability to work with cross functional teams from Customer service, Logistics and CD teams
Learning agility and adaptability in a demanding and fast-paced environment
Good written and verbal communication in both Khmer and English
Good knowledge of MS Office & understanding of data analysis/statistical methods
Quality Management & Assurance
Regulatory Compliance
Problem Solving & Root Cause Analysis
Audit & Inspection Management
Supply Chain Quality Control
Stakeholder & Cross-Functional Collaboration
Consumer Complaint Handling
Attention to Detail