IT Support
Job Summary
IT Support is responsible for providing technical assistance to employees and ensuring the smooth operation of the company’s IT infrastructure. This role involves troubleshooting hardware, software, and network issues, installing and configuring systems, and providing support for day-to-day IT tasks.
Job Description (Responsibilities)
Position duties include, but are not limited to, the following:
Provide on-site technical support to the local office for desktop applications, web- based applications, client/server applications, computer/networking hardware, standard operating systems, third party software applications, internally developed custom applications, etc.
Troubleshoot and resolve basic to advanced issues involving workstations, setup and distribution of newly acquired hardware for current and new employees, including remote setup of devices, user management of user domain and Office 365 accounts, assist in requesting software licensing for programs such as Adobe, Project Pro, etc.
Perform activities including onboarding user processes, configuring laptops, maintaining assets and inventory, and helpdesk ticket administration.
Respond to or surrender helpdesk requests in a timely manner.
Record, track and document issues / solutions into knowledge bases.
Access software updates, drivers, knowledge bases, and FAQs resources for problem resolution.
Continuously evaluate current tools, processes, and settings to recommend any improvements to plans or processes
Monitor and Execute IT policies, procedures, and user walkthroughs effectively
Provide remote support to all company users ranging from field workers to managers and executives.
Provide support for Data Management tasks including entry, maintenance, verification, and quality control.
Job Specification (Requirements)
2 years of experience with providing effective and efficient real-time in- person and remote support
Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, security concepts, and any other computer-related technologies.
Ability to develop and write technical documentation.
Ability to work collaboratively in teams and across organizations.
Bachelor’s degree in a related field, or equivalent combination of education and experience.
The candidate must demonstrate strong communication and problem-solving skills.
Ability to multi-task and handle multiple requests and projects simultaneously.
Candidate must be fluent, written and spoken in the English language.
Preferred requirements:
Experience in Microsoft o365 management. Microsoft Certifications is a plus.
Successful candidates will have a wide range of knowledge of a variety of IT programs and hardware and demonstrate patience with users as they work through issues.
Physical requirements:
While performing the duties of this role, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee must occasionally lift and/or move heavy equipment like Desktop/Server, etc.
Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.