General Manager
Job Summary
The General Manager will be responsible for overseeing the day-to-day operations and strategic direction of the company. This role involves leading a team of professionals to deliver high-quality building management services, ensuring client satisfaction, and driving business growth. The ideal candidate will have a strong background in facilities management, exceptional leadership skills, and a track record of achieving operational excellence.
Job Description (Responsibilities)
Provide strategic direction and leadership to the management team.
Develop and implement operational policies and procedures.
Foster a culture of excellence, teamwork, and continuous improvement.
Lead a dynamic business environment.
Oversee the daily operations of building management services, ensuring efficiency and effectiveness.
Monitor and manage budgets, financial performance, and resource allocation.
Ensure compliance with safety, regulatory, and environmental standards.
Build and maintain strong relationships with clients, understanding their needs and expectations.
Ensure high levels of client satisfaction through quality service delivery and proactive communication.
Address and resolve client issues and concerns promptly.
Identify and pursue new business opportunities to expand the company’s client base and market presence.
Develop and execute marketing and sales strategies to drive revenue growth.
Participate in contract negotiations and secure new projects.
Recruit, train, and mentor staff to build a high-performing team.
Conduct performance reviews and provide ongoing feedback and support.
Promote professional development and growth opportunities for employees.
Develop and manage annual budgets, forecasts, and financial plans.
Monitor financial performance and implement strategies to achieve financial targets.
Ensure accurate and timely financial reporting.
Stay abreast of industry trends, technologies, and best practices.
Implement innovative solutions to enhance service delivery and operational efficiency.
Drive continuous improvement initiatives across all areas of the business.
Job Specification (Requirements)
Bachelor’s degree in Business Administration, Facilities Management, Engineering, or a related field; MBA or equivalent advanced degree preferred.
Minimum of 10 years of experience in building management, facilities management, or a related field, with at least 5 years in a leadership role.
Proven track record of managing large-scale building management operations.
Strong financial acumen and experience with budget management.
Excellent leadership, communication, and interpersonal skills.
Ability to develop and maintain strong client relationships.
Strong problem-solving and decision-making abilities.
Knowledge of safety, regulatory, and environmental standards.