Branch Supervisor
Job Summary
The Branch Supervisor is responsible for overseeing daily sales, operational, and customer service activities within the assigned branch or region. Ensures sales targets are achieved, branch operations run efficiently and safely, inventory and equipment are properly managed, and strong customer relationships are maintained also coordinates with the head office, supports staff performance, monitors customer feedback, manages reporting activities, and works closely with custom.
Job Description (Responsibilities)
Manage sales activities in the region:
Coordinate sales activities with head office
Develop sales skill with salesman to enhance support of staff in winning opportunity
Develop sales target
Manage and allocate of work, and monitor sales
Work with local industry to get new customer sales lead
Monitor customer feedback on service and products of the company
Qualify new customers and identify market opportunities
Introduce and promote existing new product/service to the market
Develop new business by prospecting and following up on leads and referrals within existing and new markets
Visit customers regularly
Manage operation in the region:
Ensure safety and no accident recorded
Improve repair efficiency
Encourage repairers
Build a good working environment,
Manage inventory and equipment of the warehouse
Record and check daily issue/dehire transactions
Controll pallet quality after repair
Check pallet quality from supplier
Place orders of timber and repair equipment on time to make sure no shortage during operation
Warehouse extension on time
Customer service:
Establish and maintain good relationship with customers
Monitor customer feedback on service and products of the Company
Pallet care training regularly to improve customers’ awareness of how to use pallet efficiently
Chase outstandings together with finance department
Join stockcount with customers
Coordinate with customers to get proper forecast in order to prepare PO on time especially during peak season
Conduct market visit to both existing and potential customers
Report on change and new development/activities of customers
Month-end Activities
Material monthly report to operation
Pipeline report to GM
Prepare timesheet and overtime for workers
Monthly join stock count with Operation
BER and monthly reconciliation with customers
Job Specification (Requirements)
A bachelor’s degree in a related field
At least 5 years of work experience in Sales and Operation Management within the logistics and transport industry.
Good communication skills
Good leadership and management skills
Problem solving skills
Computer Skills (Ms. Office, Internet & Email)