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Supervisory and People Management Skills


This training will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.


By the end of the training course, participants will be able to:

  • Understand the management skills needed to succeed in a rapidly changing environment.

  • Learn to plan, organize, lead and control.

  • Apply the most appropriate supervisory style to each individual and situation.

  • Understand your legal responsibilities.

  • Learn management skills to help you give constructive criticism.

  • Maximize productivity by leveraging diversity and individual differences.

  • Learn techniques to help you cope with difficult employees.

  • Increase job satisfaction and work output through coaching.


Module 1: Your Role as Manager

  • Roles of a Manager

  • How does a manager do planning?

  • How Leaders Can Build Trust and Positively Influence Their Staff

  • Improving Team Agility

Module 2: Managing Diversity Team Through DiSC

  • DiSC® Personality Styles

  • Constructive & Defensive of DiSC®

  • DiSC® Dimensions of Behavior at Work

  • People-Reading Principles 

  • Managing DiSC® Team


Module 3: Performance Management

  • Setting Performance Objectives/SMART Goals

  • Conducting Objectives Conversation

  • Conducing the Appraisal Session

  • Identifying Performance Gaps Skills / Will Matrix

  • Performance Improvement Plan (PIP)

  • Company Disciplinary Procedure

Module​ 4: Coaching

  • What is Coaching?

  • Why do you need to coach your employees?

  • Coaching with GROW Model

  • Qualities of a Good Coach


Module​ 5: Giving Feedback

  • Why Feedback?

  • Feedback vs. Criticism

  • Giving effective feedback

  • Handling Defensive Behavior During Feedback

Module 6: Delegation

  • Why Delegation?

  • What does Delegation mean to you?

  • Effective Delegate Process

Module 7: Employee Motivation

  • Key components in maintaining the Productivity of Employees

  • People 4.0 – needs and expectations by 4 different generations of employees.

  • What can you do to motivate your employees beyond money?

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