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Change Management


Change management is a structured approach to provide individuals, teams and companies with tools and techniques to help employees prepare for, accept and embrace changes in their business environment.  Change needs to be understood and managed in a way that people can cope effectively with it. Change is both an institutional journey and a very personal one.  The manager has a responsibility to facilitate and enable change especially to understand the situation from an objective and realistic standpoint, to help people understand the reason for change, and respond positively to support their employees. This also includes building their capabilities.

Successfully facilitating people through these and other components of change is a vital skill set for today’s leaders and managers. This course aims to strengthen the individual and the manager’s capability to interpret, communicate and enable change.


By the end of the training course, participants will be able to:

  • Understand what leading and managing change means.

  • Understand the importance of managing change.

  • Address the human side of change systematically.

  • Use tools and techniques for managing change.

  • Plan, monitor and evaluate change.


What is Change?

  • Different types of change

  • Understanding organization change

  • Impact of change on business, ourselves, and others


What is Change Management

  • Define change management

  • Individual versus organization

  • Role of managers in change management

  • Leadership in change


Change Management Frameworks

  • Different frameworks/tools

  • Choosing the tool

  • Using the tool

  • Communication


Why Change Management Can Fail

  • Planning and manning

  • Risk management

  • Resistance to change

  • Ownership


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